HMRC NI Category M – GNS Message Questionnaire

Payroll managers, employers, do you employ those under the age of 21?

HMRC are asking for your help to better understand the processes your company utilises to meet your National Insurance obligations, specifically relating to National Insurance category M individuals.

They are interested in hearing from anyone who employs category M individuals regardless of whether you manage your own payroll or utilise a third party to support you. They are also looking to better understand your views on the GNS (Generic Notification System) messages that are shared from HMRC; how useful you find them and how effective they are as a means of communication.

Your responses will be utilised by HMRC to understand the best ways of communicating with you and provide them with a sense of any challenges or frustrations that are present withinthe current process. This will help them understand how they could support and guide youmore effectively in the future.

The questionnaire should take no more than 10 minutes to complete. All responses will be received by their Customer Insight team and will be anonymous.

Complete the HMRC survey


This is a great opportunity to feedback to HMRC and influence future operation of the Real Time Information working.

Employers have sometime seen the GNS messages on their employer PAYE online account. Some have expressed difficulty in locating the source that is causing the generation of some of the GNS messages.

Feed back your experience to HMRC.

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